GENERAL CONDITIONS OF SALE
1. Terms and conditions for use of the site and the services offered.
Use of the sitewww.https://lelabshop.fr/en/Implies full acceptance of the following general terms and conditions of use. These terms and conditions of use may be modified or supplemented at any time, users of the sitewww.https://lelabshop.fr/en/Are therefore invited to consult them regularly. This site is normally accessible to users at any time. However, an interruption due to technical maintenance may be decided by our internal service, which will then endeavour to communicate beforehand to users the dates and times of the intervention
2. Description of services provided.
The sitewww.https://lelabshop.fr/en/Aims to provide information concerning all of the company's activities.However, it cannot be held responsible for omissions, inaccuracies and deficiencies in updating, whether due to its own actions or those of third-party partners who provide it with this information.All information indicated on the sitewww.https://lelabshop.fr/en/Are indicative and are likely to evolve. In addition, the information on the sitewww.https://lelabshop.fr/en/Are not exhaustive. They are provided subject to changes that have been made since they were posted
3. Outputs
The products offered for sale presented in the catalogue published on the site are each the subject of a description of their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code. Photographs illustrating products are not a contractual document. The mode of use of the product, if it is an essential element, is mentioned in the electronic catalogue or at the latest on delivery. Products are offered and delivered within the limits of available stocks. In case of unavailability of the ordered product, Le Lab Shop offers the customer either:
- the sending of a substitute product with similar characteristics, the price of which is at least equal to that of the originally selected product;
- publishing a purchase voucher of the order amount;
- refund of the order within 14 days.
Apart from the refund of the price of the unavailable product, the Lab Shop is not subject to any cancellation compensation unless the contract is personally liable to it
4. Price
Sales prices are indicated, for each product in the electronic catalogue, in euros all taxes included, excluding shipping and transportation costs. The sale price of the product is that in effect on the day of the order. The shipping and transportation costs are mentioned before order validation and invoiced in addition unless the order exceeds an amount previously announced on the "Shipping and Payment" page of the sitewww.https://lelabshop.fr/en/. They are fixed on the order summary. The total amount due by the customer is indicated on the order confirmation page. In case of price promotion, Le Lab Shop undertakes to apply the promotional price to any order placed during the promotional period. The Lab Shop reserves the right to change its prices at any time, while guaranteeing to the customer the application of the price in effect on the day of the order. For deliveries in the DOM TOM: there is no VAT but eventually customs duties will be payable
5. Offer
The online sales offers on the site are reserved for customers residing in metropolitan France / overseas territories and/or in a European Union member country and for deliveries in these same geographic areas. The online sales offers on the site are valid, in the absence of a specific time indication, as long as the products are listed in the electronic catalogue and within the limits of the available stocks. The acceptance of the offer by the customer is validated, in accordance with the double click process, by the confirmation of the order
6. Customer account
Before placing an order on the sitewww.https://lelabshop.fr/en/, the Customer can create a customer account. To this end, it must complete a form in the “My Account” section with the information about it, and it undertakes to provide accurate information and not to usurp the identity of a third party or to change its age. In particular, the Client indicates his email address and password that will be used to identify himself on the site at a later date. The identifier and password are personal and the Customer agrees not to disclose them
7. Command
7.1. Contract conclusion steps
To place an order, the customer, after filling out his virtual shopping cart and having logged in to his account, must indicate the selected products and the desired quantities, then click on the "Submit Cart" button and provide the shipping and payment information. Before clicking on the "Submit Cart" button, the customer has the option to check the details of the order and its total price and return to the previous pages to correct any errors or possibly modify its order. The sales contract is formed at the time the customer sends the confirmation of his order.
7.2. Change of order
Any modification of order by the customer after confirmation of order is subject to acceptance by the professional seller.
7.3. Confirmation of the order
An email that acknowledges receipt of the order and its payment is sent by Le Lab Shop as soon as possible. The Lab Shop reserves the right to refuse any order for legitimate reasons and in particular if the quantities of products ordered are not in agreement with the customer's rights.
7.4. Archived
The archiving of communications, purchase orders and invoices is carried out on a reliable and sustainable basis in order to constitute a faithful and lasting copy in accordance with Article 1360 of the Civil Code. These communications, orders and invoices may be produced as proof of the contract.
7.5. Delivery
For delivery by courier: The Lab Shop reserves the right to return to a billing of delivery costs if the delivery service is passed and the delivery service has no access to the building and the customer does not respond. In this case, the delivery will be returned to the customer if he wishes to be delivered to his home. For mails: If the customer is not available at the time of the postman’s visit or has not been looking for his parcel at the point of withdrawal of the position closest to his home, Le Lab will not be held responsible and shipping costs will be requested
8. Payment
The price of the products is payable in full after order confirmation.
8.1. Method of payment
Payment is made online by credit card or bank transfer.
8.2. Secure payment
Our website is subject to mandatory 3D secureisation systems and PCI DSS.
8.3. Failure to pay
In the event of a failure to pay the entire price within ten days, the contract will be considered to be resolute ex officio
9Delivery
9.1. Delivery area
The Lab Shop delivers all orders to metropolitan France, the territories of Outre-Mer and the territory of the European Union.
9.2. Delivery time
The Lab Shop undertakes to deliver the products within the time specified on the validation page of the order by the customer:
- From 24 hours to 5 days in Metropolitan France;
- From 3 days to 10 days in European Union countries;
- 5 to 20 days in the Overseas Territories.
The delivery time corresponds to the shipping time indicated on the product page to which the processing and delivery time is added. The deadline is short from the total payment of the order. The deadlines do not apply in case of force of major or fortuitous cases.
9.3. Delivery costs
Delivery costs are borne by the customer, except where the order exceeds a previously determined amount.
9.4. Method of delivery
The products are delivered to the address indicated by the customer on the order form. The delivery is made by:
- direct delivery of the product to the customer by carriers according to the size of the object;
- by delivery at home;
- back in relay point.
If the package is made available, it must be withdrawn by the customer within 15 days of the notice of disposition. In the absence of retirement within the specified time limit, The Lab Shop may, after a customer's stay, remain without effect, proceed to retirement, resolve the order in full right. Delivery costs will not be refunded, and any return fees charged to the customer.
9.5. Product compliance
When the product is delivered to the address indicated it is up to the customer to check in the presence of the deliverer the condition of the product delivered and, if applicable, to issue reservations on the delivery voucher or on the transport receipt. If the product is not in compliance with the order, the customer must send a claim to the professional seller to obtain the replacement of the product or possibly the resolution of the sale.
9.6. Delivery and transfer of risk
The product, which is delivered to the customer by a carrier selected by Le Lab Shop, travels at the seller's risk and risk. The risk is transferred to the buyer when he physically takes possession of the goods. The risks of loss or damage to property are transferred to the client at the time he takes, or a third party that he has designated, physically possession of the property, without distinction as to its nature.
9.7. Transfer of ownership
From the actual delivery, the ownership of the product is transferred to the customer.
9.8. Delivery delay
If the delivery has not occurred within 30 days of the date of the online order, the customer may request a refund within 30 days. This period does not apply in case of force majeure.
9.9. Default of delivery
The total lack of delivery results in the full resolution of the sales contract and the refund of the price paid, including the shipping costs. A delivery incident will not be considered a delivery defect. During your order in delivery, please stay available during this one. If you are absent, if you do not answer the phone or other reasons, you will be asked to recharge your shipping costs
10. Claims
In the event of a dispute, the customer must file an amicable claim with Le Lab Shop by email:Lelab75004@gmail.com or by mail to the following address: Le Lab Shop, 11 rue d'Ormesson, 75004 PARIS
11. Intellectual property and counterfeit.
The Lab Shop is the owner of intellectual property rights or holds the right to use on all elements accessible on the site, including texts, images, graphics, logos, icons, sounds, software. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, irrespective of the means or process used, is prohibited, except prior written permission from: The Lab Shop. Any unauthorized use of the site or any of the elements contained therein shall be deemed to constitute a counterfeit and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code
12. Limitations of Liability.
The Lab Shop cannot be held liable for direct and indirect damage to the user’s hardware when accessing the sitewww.https://lelabshop.fr/en/, and resulting either from the use of equipment that does not meet the specifications given in point 4, or from the appearance of a bug or incompatibility. The Lab Shop may also be held liable for indirect damage (e.g. loss of market or loss of chance) as a result of the use of the sitewww.https://lelabshop.fr/en/ Interactive spaces (possibility to ask questions in the contact space) are available to users. The Lab Shop reserves the right to delete, without prior notice, any content deposited in this space that would contravene applicable legislation in France, in particular the data protection provisions. If applicable, Seventeen Nation also reserves the possibility to question the civil and/or criminal responsibility of the user, especially in the event of a racist, abusive, defamant, or pornographic message, regardless of the medium used (text, photography...). For orders that are not for France, customs charges may be required
13. Personal data management.
In France, personal data are protected by Law No. 78-87 of 6 January 1978, Law No. 2004-801 of 6 August 2004, Article L. 226-13 of the Penal Code and the European Directive of 24 October 1995. On the occasion of use of the sitewww.https://lelabshop.fr/en/, may be collected: the URL of the links through which the user accessed the sitewww.https://lelabshop.fr/en/, user access provider, user's Internet Protocol (IP) address. In any case The Lab Shop collects personal information about the user only for the need of certain services offered by the sitewww.https://lelabshop.fr/en/. The user provides this information knowingly, especially when it comes to their entry. It is then specified to the site userwww.https://lelabshop.fr/en/L
14. Applicable law and jurisdiction.
Any dispute in relation to the use of the sitewww.https://lelabshop.fr/en/Is subject to french law. It is granted exclusive jurisdiction to the competent courts of Paris
15. The main laws concerned.
Act No. 78-17 of 6 January 1978, as amended by Act No. 2004-801 of 6 August 2004 on computers, files and freedoms. Act No. 2004-575 of 21 June 2004 for confidence in the digital economy
16. Right of withdrawal from the consumer
The customer may, if he wishes to appeal to the right of withdrawal within 14 days to change his or her opinion. In the following case, the customer must email the Lab Shop: "Lelab.cbd@gmail.com" and can assert his rights by explaining the situation and notifying that he wishes to obtain a refund of his order. The Lab Shop then agrees to contact the customer and resolve the dispute by making a refund via the customer's bank RIB. If the order has already been delivered, Le Lab Shop will not take charge of returning the order at its own expense. The customer will therefore have to pay the transportation costs for the return of the order before receiving its refund.
17. Mediation
Mediation In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to the article L.612.2 the consumer code, has the ability to introduce a request for amicable resolution through mediation, within a period of less than one year from its written claim to the professional. This establishment has designated, by accession registered under XXXXXX, the SAS Mediation Solution as a consumer mediation entity. To appeal to the mediator, the consumer must make his request: - Either in writing to: Sas Médiation Solution 222 chemin de la bergerie 01800 Saint Jean de Niost Tel. 04 82 53 93 06 - E-mail to : contact@sasmediationsolution-conso.fr - Either by filling out the online form entitled "Seize the mediator" on the websitehttps://www.sasmediationsolution-conso.fr Regardless of the type of referral used, the application must contain: - The postal, telephone and electronic contact information of the applicant, - The name and address and registration number at Sas Médiation Solution, the professional concerned, - A summary of the facts. The consumer will specify to the mediator what he expects of this mediation and why, - Copy of the pre-claim, - any documents allowing the instruction of the request (good of order, invoice, proof of payment, etc.)
18. Lexicon.
User: Internet user logging, using the aforementioned site. Personal information: "the information that allows, in any form, directly or not, the identification of the physical persons to which they apply" (Article 4 of Act No. 78-17 of 6 January 1978).